TERMS & CONDITIONS

These Terms and Conditions (“Terms”) apply to all memberships, class packs, sessions, products and services provided by Runway Pilates Limited (company number 9257905, VAT number 24240414) (“we”, “us”, “our”). By purchasing, booking or attending any session, you agree to be bound by these Terms.

These Terms are governed by English law and the courts of England and Wales shall have exclusive jurisdiction.

1. DEFINITIONS

Member – any individual who has registered with us via our website, app or in‑studio.

Services – all classes, private sessions, memberships, class packs, online sessions and related services provided by us.

Session – any individual class or private appointment, whether in‑studio or online.

Studio – any premises operated by Runway Pilates Limited.

Website/App – www.runwaypilates.com and the Runway Pilates booking application.

2. BOOKINGS AND PAYMENTS

2.1 All Sessions must be booked and paid for in advance using the Website or App.

2.2 Prices are displayed at the point of purchase and include VAT where applicable.

2.3 By providing your payment details, you authorise us to store your payment method securely and to charge it for:

  • membership subscription fees;

  • booked Sessions;

  • late cancellation fees;

  • no‑show fees;

  • additional Sessions taken outside your package.

2.4 Payments are processed securely via Stripe. We do not store full card details.

3. CANCELLATION AND NO‑SHOW POLICY

3.1 12‑Hour Cancellation Policy

You may cancel a booked Session without charge up to 12 hours before the scheduled start time via the Website or App.

3.2 Late Cancellations (under 12 hours)

  • The Session will be deducted from your package or membership allowance.

  • No refund or credit will be issued.

3.3 No‑Shows

If you do not attend a booked Session and have not cancelled via the Website or App:

  • the Session will be deducted; and

  • a £5 no‑show fee will be charged to your stored payment method.

This fee reflects administrative and instructor costs.

3.4 Unlimited Memberships

Unlimited members are permitted one (1) late cancellation per membership month. Any additional late cancellations within the same month will incur a £10 late cancellation fee per Session.

3.5 Studio-Initiated Cancellations

If we cancel a Session for any reason, including instructor unavailability or operational issues, you will receive either a credit for that Session or, where appropriate, a refund. No additional compensation is payable.

4. MEMBERSHIPS

4.1 Memberships are billed monthly in advance on the payment date shown at checkout.

4.2 Some memberships may be subject to a minimum term, which will be clearly stated at the point of purchase.

4.3 Membership Cancellation

Once outside of any minimum term, you may cancel your membership by providing one full calendar month’s notice before your next payment date.

A completed Membership Cancellation Form is required. Cancellation is effective only once confirmed by us.

4.4 If valid notice is not provided, the membership will continue and the next monthly payment will be due.

4.5 Once cancelled, your membership rate is not guaranteed should you choose to re‑join at a later date.

4.6 Memberships remain active and billable until written cancellation has been confirmed by us, and payments will continue to be taken in accordance with these Terms until that time

5. CLASS PACKS

5.1 Class Packs are valid for the period stated at the time of purchase, starting from the purchase date.

5.2 Unused Sessions expire at the end of the validity period and are non‑refundable.

5.3 Class Packs are non‑transferable and may only be used by the purchasing Member.

6. CONSUMER CANCELLATION RIGHTS (COOLING‑OFF PERIOD)

6.1 Where you purchase Services online or via the App, you have a 14‑day cooling‑off period from the date of purchase under the Consumer Contracts Regulations 2013.

6.2 If you request that Services begin during the cooling‑off period, you acknowledge that:

  • once a Session has taken place, that Session cannot be refunded;

  • if multiple Sessions are used, a proportionate amount will be deducted from any refund.

6.3 After the cooling‑off period has ended, all purchases are non‑refundable except where required by law.

7. STUDIO RULES AND ATTENDANCE

7.1 Members must arrive at least 5 minutes before the Session start time. Late arrival may result in loss of the Session without refund.

7.2 Grip socks must be worn at all times in the Studio.

7.3 Only sealed water bottles are permitted. Hot drinks are not allowed.

7.4 Equipment must only be used under instructor supervision and must be cleaned and returned after use.

7.5 Members must not attend Sessions under the influence of drugs or alcohol.

7.6 Members must inform the instructor of any injuries, medical conditions or pregnancy prior to participating.

8. HEALTH AND SAFETY

8.1 Exercise carries inherent risks. By attending Sessions, you confirm that you are physically fit to participate and have sought medical advice where appropriate.

8.2 You agree to follow all instructor guidance during Sessions.

8.3 We reserve the right to refuse participation where we believe continued attendance may pose a risk to health or safety.

9. SUSPENSION OR TERMINATION

9.1 We may suspend or terminate a membership or refuse entry to the Studio where a Member:

  • breaches these Terms;

  • behaves in a way that risks safety or wellbeing;

  • engages in abusive, disruptive or inappropriate conduct.

9.2 Where termination occurs due to misconduct, no refund will be issued for unused Sessions.

10. PERSONAL BELONGINGS

We are not responsible for loss or damage to personal belongings brought into the Studio, except where caused by our negligence.

11. LIMITATION OF LIABILITY

11.1 Nothing in these Terms limits or excludes our liability for:

  • death or personal injury caused by our negligence;

  • fraud or fraudulent misrepresentation;

  • any liability which cannot be excluded under law.

11.2 Subject to clause 11.1, we are not liable for losses that are:

  • not reasonably foreseeable;

  • caused by your failure to follow instructions;

  • caused by circumstances beyond our reasonable control.

12. INTELLECTUAL PROPERTY

All content, branding and materials remain our intellectual property and may not be used without prior written consent.

13. DATA PROTECTION AND PRIVACY

13.1 We process personal data in accordance with the UK GDPR and the Data Protection Act 2018.

13.2 Details of how we collect, use and store personal data, and your rights, are set out in our Privacy Policy.

13.3 You have the right to access, correct or request deletion of your personal data and to withdraw marketing consent at any time.

14. CHANGES TO THESE TERMS

We may update these Terms from time to time. The version in force at the time of your booking will apply.

15. CONTACT DETAILS

Runway Pilates Limited
135–143 Union Street
Oldham, OL1 1TE
Email: hello@runwaypilates.com
Website: www.runwaypilates.com